Case Study 01
Scalable logistics platform
A coordination layer for orders, inventory and partner handoffs when exception handling was still tribal knowledge.
- Challenge
- Physical operations ran across operator tools, partner APIs and spreadsheets. Failures were handled in chat. The software was only useful if it made TAT, handoffs and exceptions visible.
- Architecture
- Bounded services for orders, inventory, partners and exceptions, with an API façade over existing systems of record and queues in front of bursty partner traffic.
- Engineering
- Idempotent partner callbacks, dual-run during cutover, and observability on exception age and TAT — so operators could act before a lane became a pile-up.
- Outcome
- Operators worked from one exception surface. New partner integrations could be added without rewriting the core movement path.